refund policy.
last updated
14 days to change your mind, on your first payment and on every annual renewal. after that, you can cancel any time and keep what you paid for.
14 days, money back
if agentmash isn’t right for you, ask for a refund within 14 days of:
- the first payment of a subscription, monthly or annual.
- an annual renewal.
you get the whole payment back. no questions beyond which payment it is.
monthly plans
cancel any time. you keep access to the end of the month you paid for, and you aren’t charged again. we don’t refund a monthly renewal, so cancel before it if you don’t want the next month.
after 14 days
there are no partial refunds for time left in a period. when you cancel, your plan runs to the end of what you paid for, and then stops.
the one exception: if we stop running agentmash, we refund the time you paid for and can no longer use, as the terms say.
how to ask
our order process is conducted by our online reseller Polar Software, Inc. (“Polar”), the merchant of record for every order placed online, so Polar makes every refund for one, to the payment method you paid with. ask by writing to hello@agentmash.dev from the email you paid with, or Polar at support@polar.sh. how soon the money shows depends on your bank or card.
an enterprise contract, or a company in Kazakhstan paying in tenge by invoice, buys from us directly, not through Polar, and gets back what its contract says.
your rights
nothing here limits the rights consumer law gives you where you live, such as the right to withdraw from a purchase in the European Union or the United Kingdom. where the law gives you more, you get more. Polar’s buyer terms apply to your purchase too, and as the merchant of record, Polar may also refund a payment itself, within 60 days of it, to settle a dispute before it becomes a chargeback, and when it does, the subscription ends with it.
contact
agentmash is run by Alim Dauletbek. questions about a payment or a refund go to hello@agentmash.dev.